Frequently Asked Questions
Toll Free 800-235-1607 – or – FAX: 866-832-9311
Where Are We Located?
2240 S. Dupont Drive, Anaheim, CA 92806
Click Here For A Map.
How Quickly Will My Order Ship?
Most Orders Are Processed, Cut and Shipped the Same Day or Next Business Day (75% the same day). On very rare occasions we will be temporarily out of stock, and are waiting for replacement material. If this is the case, we will notify you immediately.
How Will My Order Ship?
We Use Fed-EX or UPS To Ship for Standard Shipments, Though We Will Ship Any Method You Request.
What Size Will My Piece Be?
The Listed Sizes Of Sheet Will Be Shipped Within 1/8″ Plus or Minus Standard Tolerance Of The Requested Size. We Need To Allow For A Saw Blade To Cut Through The Material, And We Find That Most Pieces We Ship Are On The Plus Side Of The Requested Size.
What Is A Tolerance?
All Manufacturers Have Factory Tolerances. This Is The Allowable Variance In Thickness Or Sheet Size From The Listed Size. For Instance, A Thickness Of 1/2″ or .500″ May Have A Tolerance Of +/-10%. This Means That The Thickness May Vary From .450″ up to .550″ and Still Be Within Factory Tolerance. If Your Application Requires A Very Specific Thickness You Should Call For The Factory Tolerance On Your Requested Material.
What Is Meant By ID and OD on Tubing Dimensions?
All Tubing Items Have Three Size Dimensions. ID Or The Inside Dimension, OD – The Outside Dimension, or The Wall Thickness. We Require At Least Two Of These Dimensions Plus The Length(s) In Order To Quote On Tubing.
What Is Our Policy On Returning Goods?
We certainly want you to be happy. If we make a mistake, or material is damaged in transit, please let us know. We will replace these goods at no cost to you. Please let us know, we may need you to keep any damaged packaging.
If the materials are correct and in still in original condition, but you just don’t want them or it won’t work for your application, we will take it back. You will be responsible for freight to you, and freight back to us. Also, depending on the item, there will be a restocking charge (10% – 45%). Please contact us before you ship materials back to us for a RMA approval.
We proudly ship via Fed-Ex as our premier shipping method. Our pricing is for Fed-Ex or UPS within the United States Only.